Refund policy

Refund & Return Policy

We have a 30-day window from the date you receive your item to report any issues.

 

Change of Mind Returns

Due to the nature of international shipping and supplier policies, we do not accept returns or exchanges for change of mind. Please choose your products carefully before ordering.

 

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery at alisshop.net637@gmail.com. Please provide photos of the issue so we can assess it.

 

Exceptions / Non-Returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, plants)

Custom or personalised products

Personal care items (e.g., beauty products)

Hazardous materials or flammable products

Sale items and gift cards

In such cases, you may keep the product, and we will issue a refund or send a replacement — no need to return the item.

 

Refunds

Once your issue is approved, refunds will be processed back to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to reflect the refund.

If you have not received your refund within 15 business days after approval, please contact us at alisshop.net637@gmail.com.

 

Your Rights in New Zealand

This policy is in addition to your rights under the New Zealand Consumer Guarantees Act and the Fair Trading Act. You are entitled to a refund, repair, or replacement if goods are faulty, not as described, or do not perform as expected .